Frequently Asked Questions

Open the CabbeeX rider app, enter your pickup and drop-off details, review the options shown, and follow the in-app steps to request your ride.

When live tracking is available for your trip, use the trip screen in the app to view the ride progress and driver details.

Use the call or chat options displayed on your active trip screen, when provided by the app.

Cancellation eligibility, fees, and refund handling depend on the applicable CabbeeX policy and trip status. Please check the app or contact support before relying on a refund.

Use the official driver registration route provided by CabbeeX. Driver eligibility and document requirements must be confirmed with the CabbeeX team.